24/7 Magento
Support & Maintenance
Service
With 10+ years of Magento and eCommerce expertise, Mageplaza enables merchants worldwide to focus on growth while our certified team handles the Magento support and maintenance services that keep your store secure, fast, and revenue-ready.
As a trusted Magento maintenance company, we make sure your website stays protected, performs at peak speed, and evolves with new features – without downtime or disruption.
Start your Magento website maintenance today!
The dangers of skipping Magento website maintenance
Ignoring Magento website maintenance can lead to costly issues:
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Security threats:Outdated sites are vulnerable to hacks and data breaches. -
Poor performance:Slow loading times and unoptimized systems hurt user experience.
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Compatibility problems: We help you avoid risks or software pitfalls
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SEO Decline: Unmaintained sites perform poorly in search rankings.
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Lost revenue: Security breaches and broken functionality drive customers away.
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Data loss: Lack of backups can result in critical data loss.
As the leading Magento maintenance company, Mageplaza helps prevent these risks and ensures your store is always protected.
More than a development agency, we're a full-service Magento support & maintenance partner helping merchants protect, optimize, and scale their online stores. Trusted by 137,000+ merchants worldwide, we believe Magento support should go beyond fixing issues – it should safeguard revenue, improve customer experience, and ensure long-term growth.
of our current customers will recommend us.
Why get Magento website maintenance service from Mageplaza?
Proactive & knowledgeable technical specialists
With 10+ years in Magento, 224+ extensions & 135k+ global customers, Mageplaza has encountered various technical issues and knows how to fix them efficiently.
Transparent & direct communication
Working directly with your team of developers, not through any middle man to enable fast and clear communication.
Treating your business like it’s our own
We listen, understand and proactively seek solutions to maximize client’s benefits. We build and care like it’s our own website.
Current Magento websites Mageplaza is taking care of
Let's explore this impressive lineup of websites that have thrived with our Magento support and maintenance services!
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Peterstevens
As one of Australia’s leading motorcycle retailers, Peterstevens relies on Mageplaza for regular Magento support & maintenance to keep its high-traffic store secure and fast during peak demand seasons.
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Yogya
Yogya counts on Mageplaza’s Magento maintenance services for stability, patch installation, and SEO improvements that strengthen its online growth in the Indonesian retail industry.
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Bean Bags R Us
This Australian comfort brand enhanced site speed and security with our continuous Magento support and maintenance, ensuring smooth shopping experiences for thousands of visitors.
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Circle C Country Supply
By partnering with Mageplaza, this family-owned store enjoys ongoing bug fixes, performance checks, and proactive Magento website maintenance that safeguards its business operations.
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Ducati Melbourne
Ducati Melbourne collaborates with Mageplaza to apply upgrades, patches, and Magento support and maintenance services that ensure their online presence matches their premium brand reputation.
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Zero Motorcycles
Southland Supply Group relies on Mageplaza’s Magento support packages for monitoring, emergency support, and long-term site performance improvements.
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Southland Supply Group
Discover how Southland Supply Group partnered with Mageplaza to power their Magento website, ensuring top-notch performance and seamless user experience.
Read Case StudyMagento support and maintenance process
Our Magento maintenance service includes
With years in the e-commerce market and being one of the most well-known Magento extension builders, Mageplaza can provide skilled assistance to many aspects of your website.
Magento Upgrade
Upgrade your Magento 2 website from older versions to the latest version
Magento 2 Extension Configuration
Install, uninstall, or configure your existing and new Magento extensions
Magento 2 Performance Support
Optimize your website performance with our extensive knowledge and experiences
SEO & Marketing Optimization
Audit your SEO and fix any problems that may affect your position on SERPs
Security Patches Installation
Install new security patches as required and when released
Extension Updates
Update and/or upgrade your extensions no matter what the provider is
Magento 2 Bug Fixes
On-demand issue troubleshooting and fixing to ensure a smooth experience
Security Maintenance
Maintain your Magento website regularly to ensure the best security
Site Health Check
Discover issues that might slow down your performance or result in system outage
What's included in our Magento support packages?
| Magento Support Packages | Standard | Advanced | Premium | Platinum |
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| Log сhecks |
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| Basic site health check |
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| Bug fixes |
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| Ongoing Adobe Magento support, monitoring, and alerting |
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| Install new security patches as and when released |
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| Install extensions and extension updates |
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| Upgrade your Magento 2 to the latest version |
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| Dedicated project manager |
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| 24/7 support including holidays |
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| Website health check report |
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| Emergency after-hours support |
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| Advanced work | ||||
| Audit your website SEO and fix any problems that may affect your position on SERPs |
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| Optimize your website performance |
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| Ongoing developments |
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| Cost (only from $499/month) | Choose your support package | |||
Quick response & resolution time
Your problem is our problem. We'll treat your issues as our own. By quickly responding to your inquiries, we want to ensure that we truly take care of your website! Mageplaza classifies the severity levels of your issues to define priorities. This guarantee motivates us to act faster when an issue is raised.
| Incident Severity Level | Description | Response Time | Issues Identification (Weekdays 8 am - 5:30 pm) | Issue Resolution Time (Weekdays 8 am - 5:30 pm) |
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| Priority 1 | Site is unavailable or down / unable to checkout | 1 hour (24/7) | Within 2 hours | Within 4 hours after issues are identified |
| Priority 2 | An issue that is affecting 10% of customers or more | 2 hours (Weekdays 8 am - 5:30 pm) | Within 8 hours | Within 8 hours |
| Priority 3 | Any other issues or adjustment requests that are not affecting transactions | 4 hours (Weekdays 8 am - 5:30 pm) | Within 24 hours | Within 48 hours or as agreed |
Note: Emergency contacts are available 24/7
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Magento certified developers
Starting off as a Magento-specialized company, we can provide you with advanced Magento developers who are responsible for important technical decisions and every baseline of the project.
In addition, all tasks will be handled by a team of professional developers with in-depth understanding and strong skills for both backend and frontend.
Support all Magento editions
We offer website support and Magento maintenance services to all editions of Magento including Magento Open Source, Magento Commerce, and Adobe Commerce Cloud.
We have built and optimized many e-commerce websites for customers of different specialties. No matter what edition your website is running on, we can work with all Magento support versions, analyze its architecture and mission-critical system modules to create the results that you envision.
What clients say about us
Bean Bags R Us
“It was apparent that they had our interest at heart. Mageplaza is always responsive to our needs. Their communication is excellent. They regularly deliver items on time!”
Geoff Brand
Peterstevens
“The team at Mageplaza is exemplary, as they deliver high-quality work at a reasonable price and timeframe. Their inclusive management style is also noteworthy, and internal stakeholders are particularly impressed with the vendor's work culture and trustworthiness.”
Bryan Alderson
CVDA Holding LLC
“Mageplaza has finished the project and has deployed it in the client's live application. They have a very experienced team that released many free extensions in the market. The partners communicate on Slack and so far, communication has been going well.”
Amir Hossain
You demand,
we deliver
We all know the power of a well-maintained Magento website. But simply having your site up and running is not enough. Regularly maintaining and supporting your site is vital to ensuring that your business is running at full capacity.
Here Mageplaza offers technical expertise in Magento E-commerce to make your dream store come true without any hassle.
Adobe Innovate Exchange Partner
All of our products are developed in accordance with the high standards of Adobe, and the workflow is fully in line with the Business Code of Conduct requirements.
Top world's brands trust us
Frequently asked questions (FAQs)
Magento 2 support and maintenance is a service that helps you save time and money by having a professional team to maintain your website. The Mageplaza team will keep an eye on your website’s health and solve any issues that may occur.
Proper Magento support and maintenance lead to:
Depending on the plan you choose (we have 4 plans, including Standard, Advanced, Premium, and Platinum), our Magento 2 support and maintenance service can include:
We provide SLA-backed response times: 1 hour for critical issues, 2 hours for major issues, and 4 hours for minor ones. Our 24/7 monitoring ensures you’re always protected.
There are many reasons why you should choose our Magento 2 support & maintenance service. Some of them include:
Plans start from $499/month, with flexible options based on your needs. Contact us for a tailored quote.
Unlike agencies that provide generic support, Mageplaza is Magento-specialized with 10+ years of experience, certified developers, and a proven track record of powering 135,000+ merchants.